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Credit check on sim upgrade

Leon96
Level 1: Joiner
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Hi. If I’m upgrading from a sim only plan to a device plan will there be a credit check. I’ve only had the sim for 3 months. I spoke to 2 agents and they both gave different answers. 1 say there will be a credit check the other said there isn’t. I can upgrade in 4 days and I don’t want to make credit worst by applying for the device then getting denied. 

 

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madasaf1sh
Level 77: Grand Master
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@Leon96 

 

o2 run affordability and credit checks across upgrades, as you are signing a regulated credit agreement, and this requires these checks. 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Leon96
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Damn. Looks like I won’t be getting a upgrade as my credit isn’t the best atm. Thank you. 

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MI5
Level 94: Supreme
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@Leon96 

If you already have a refresh contract they will not credit check you again for an upgrade to another.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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GreenBadger
Level 4: Observant
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My credit isn’t that great but I was approved for an upgrade to refresh after my 6 month probation on sim only. Since then I’ve been able to add a tablet line and a watch line to my account too

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RafaC
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Hey @Leon96 was your query clarified?

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