cancel
Showing results for 
Search instead for 
Did you mean: 

Coronavirus

Matty1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Are O2 offering any assistance for self employed people who have lost all income due to Coronavirus and ate struggling to pay monthly, but need the phone live
Message 1 of 5
957 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 149823 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

@Matty1 

See post here https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/hig... 

Supporting our customers
We’re making it free for everyone to access NHS advice in the most convenient way for them. Calls to the NHS 111 help line have always been free, and now we’re supporting that by zero-rating all NHS UK websites, meaning any data you use on these sites won’t count towards your monthly allowance. If the effects of COVID-19 are impacting your income and you have concerns over paying your upcoming phone bill, please let us know. You can call us directly on 202 to discuss the situation, and we’ll try to find a solution so you’re not under any added stress.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
952 Views

Covid-19
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:
I have been cut off as I cant afford my to pay my bill due to loss of work ,being self employed and a family of 4 children to try and support,I now have no phone to ring anyone as I cant go to work to earn so I can pay the bill,and 02 has given no help with this.
Message 3 of 5
926 Views

SIDRAK
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I AM A FREELANCE TV PRODUCER - I HAVE LOST ALL MY WORK DUE TO THE CORONAVIRUS EPIDEMNIC - I HAVE NEVER FAILED TO PAY BEFORE - I NEED MY PHONE BUT I WILL STRUGGLE TO PAY - CAN SOMEONE PLEASE CLARIFY THE POSITION

Message 4 of 5
905 Views

Cleoriff
Level 94: Supreme
  • 126283 Posts
  • 832 Topics
  • 7552 Solutions
Registered:

@SIDRAK  See the info above posted by @MI5 

Veritas Numquam Perit

Girl in a jacket
Message 5 of 5
902 Views