Coronavirus

[Matty1]

Are O2 offering any assistance for self employed people who have lost all income due to Coronavirus and ate struggling to pay monthly, but need the phone live

[MI5]

@Matty1 

See post here https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/hig... 

Supporting our customers
We’re making it free for everyone to access NHS advice in the most convenient way for them. Calls to the NHS 111 help line have always been free, and now we’re supporting that by zero-rating all NHS UK websites, meaning any data you use on these sites won’t count towards your monthly allowance. If the effects of COVID-19 are impacting your income and you have concerns over paying your upcoming phone bill, please let us know. You can call us directly on 202 to discuss the situation, and we’ll try to find a solution so you’re not under any added stress.

[Covid-19]

I have been cut off as I cant afford my to pay my bill due to loss of work ,being self employed and a family of 4 children to try and support,I now have no phone to ring anyone as I cant go to work to earn so I can pay the bill,and 02 has given no help with this.

[SIDRAK]

I AM A FREELANCE TV PRODUCER - I HAVE LOST ALL MY WORK DUE TO THE CORONAVIRUS EPIDEMNIC - I HAVE NEVER FAILED TO PAY BEFORE - I NEED MY PHONE BUT I WILL STRUGGLE TO PAY - CAN SOMEONE PLEASE CLARIFY THE POSITION

[Cleoriff]

@SIDRAK  See the info above posted by @MI5