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Mwatson100
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I am wanting to stay with o2 but with a new contract via mobiles.co.uk rather than through my existing car phone warehouse deal. The deal was a fiver cheaper a month. I was told by a guru I wouldn’t need to cancel my old contract but just to ring o2 when I had signed up to new deal and they would transfer my existing number over and then my old contract would be cancelled. Does this sound right,  I wanted to double check before going ahead?

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MI5
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Hi @Mwatson100 

Yes, that's exactly correct.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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Hi @Mwatson100 

Yes, that's exactly correct.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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@Mwatson100 Yes ask customer service to migrate your number to the new contract which will end the Your current contract but you will be liable to pay any fees left remaining to pay 

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Mwatson100
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Cracking cheers for quick response. Am getting the Samsung s9.

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Mwatson100
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Thank you for confirmation 

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MI5
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Enjoy your new phone slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Your welcome & welcome to the forum 

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b4u2
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Customer service would know better than members of the community.
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MI5
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You sure about that?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@b4u2 wrote:
Customer service would know better than members of the community.



Amusing comment @b4u2.

That's probably why a lot of CS and Live chat refer people to the community.

Still.... we can dream rolling_eyes

*The Game Is On*

Girl in a jacket
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