@WM1
Yes, you will need to contact customer services, and if on a Refresh Plan, you will need to pay off your device plan in full, and then cancel your airtime at the same time.
If anything other than a 30day sim only then you will need to pay the termination fee's
Have a look at this guide as well Guide: Cancelling Your Contract
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
