Solved: Re: Contract cancellations

Anonymous · ‎13-11-2016

I switched to 02 today but feel the contract isn't for me. If I cancel and return the handset will I get my £200 deposit straight back?

jonsie · ‎13-11-2016

It's usually 7-10 days for refunds once your bill has been produced for any used tariff and the phone has been scanned back into stock.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎13-11-2016

It's usually 7-10 days for refunds once your bill has been produced for any used tariff and the phone has been scanned back into stock.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎13-11-2016

14 days to change your mind and cancel ...more info here @Anonymous If you bought your device online or via phone, there is a pdf returns form contained in this link

http://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Veritas Numquam Perit

MI5 · ‎13-11-2016

Which part of the contract isn't for you as it might be easier to just change your tariff?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Contract cancellations

SIM swap without the current SIM

O2 Open technical difficulties

How to close an account!

My bill

Charges for roaming