Contract Loophole?

[Anonymous]

Hello, 

I have gathered that the only way to get out of my contract is by showing a way that 02 basically havent kept up their end of the deal... 

My contract started in January 2013...and 02's prices went up in Feb 2013 in line with inflation. The contract states that they have to let us know at least 30 days before the charge is introduced, however 02 notified their customers in December 2012 to cover their backs. I was not a customer at this point and therefore did not receive the notification. Does this mean they have broken the terms of the contract as I was not notified of the increase in prices?? 

Thank you. 

[jonsie]

No not at all. It was well publicised and the information was readily available on the website.

[Anonymous]

Im sure thats part of 02's T&C's too regarding increase.

I believe one way of quashing a contract is to state that the Network does not provide reasonable service.

This has been in the courts before but its rare and a long drawn out process !

[perksie · Accepted solution]

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@Anonymous wrote:
 I was not a customer at this point and therefore did not receive the notification. Does this mean they have broken the terms of the contract as I was not notified of the increase in prices?? 

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No because it was made public before you signed up, you'll have to do better than that!

[Rycal]

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@perksie wrote:

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@Anonymous wrote:
 I was not a customer at this point and therefore did not receive the notification. Does this mean they have broken the terms of the contract as I was not notified of the increase in prices?? 

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No because it was made public before you signed up, you'll have to do better than that!

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To be fair it was worth a try 

[jonsie]

The OP is stuck in a 2 year contract but is going to live in Australia. He's clutching at straws really, paying £50/month for another 16/17 months for a contract that will be useless to him. Sad, fact of life really and nothing can be done other than pay up the contract. Not an O2 problem, just a change in life for the OP.

[Rycal]

Its a longshot but they could try and find someone to take over the contract and get customer services to do a change of ownership.

[jonsie]

Yes it was suggested in the OPs other thread.

[Anonymous]

As its been suggested ' its not an o2 problem' but it would be nice if in situations like this a bit of help could be offered by o2. Such as an o2 refresh type situation where the handset could be paid off. If he could send proof of the move etc, would they really offer no help /discount at all?

[Anonymous]

The only other instance I can think of when a Network would suspend an account is if the account holder is being shipped into a War Zone.