Contacting the same O2 advisor?

[Cleoriff]

Hi, (bear with me this is a bit involved!!) 2 days ago  i contacted customer service via 4445 to speak about my current Pay and Go tariff. The advisor i spoke to (called Emma) was absolutely brilliant, prepared to listen to my problems with new smartphones! I am 68 and a complete technophobe. She wasnt pushy at all, just very patient. During our chat, we got talking about the brilliant offers on Pay monthly. She said and i quote ' just think about it and if you do want to change then ring us again. I said Ok but if i do,  I want to speak to YOU  as you are patient and understanding so give me your direct line number!

Emma said she couldnt do that but if i rang 4445 again and asked any advisor to look at my account they would email her and she would ring me. Tonight I tried to do this via online chat and they werent having any of it. So my query is..if i DO ring 4445 tomorrow...will they really be willing to contact Emma (in the Bury section) via email and get her to phone me. Having spoken for 25 minutes and explained all my needs I do NOT want to go through all this again with another advisor! Advice will be welcomed Thanks

[Cleoriff]

Thanks Pablo...my issue is now resolved! Ps This forum is excellent (particularly for an 'oldie' like me:)