Contacting the same O2 advisor?

[Cleoriff]

Hi, (bear with me this is a bit involved!!) 2 days ago  i contacted customer service via 4445 to speak about my current Pay and Go tariff. The advisor i spoke to (called Emma) was absolutely brilliant, prepared to listen to my problems with new smartphones! I am 68 and a complete technophobe. She wasnt pushy at all, just very patient. During our chat, we got talking about the brilliant offers on Pay monthly. She said and i quote ' just think about it and if you do want to change then ring us again. I said Ok but if i do,  I want to speak to YOU  as you are patient and understanding so give me your direct line number!

Emma said she couldnt do that but if i rang 4445 again and asked any advisor to look at my account they would email her and she would ring me. Tonight I tried to do this via online chat and they werent having any of it. So my query is..if i DO ring 4445 tomorrow...will they really be willing to contact Emma (in the Bury section) via email and get her to phone me. Having spoken for 25 minutes and explained all my needs I do NOT want to go through all this again with another advisor! Advice will be welcomed Thanks

[Anonymous]

Yes, this is entirely possible. Those who work for O2 directly all have access to email and can see Emma's details and ask her to give you a call back.

If you speak to an advisor who is outsourced then they may not be able to.

Try calling 4445 tomorrow and if you have any issues just let us know

[perksie]

You could get the same advice here, it's what we do.

[Cleoriff]

Thanks Opium...will give it a try tomorrow

[Cleoriff]

I know you give advice Perksie and I thank you for that. However this was about me making a major decision (for me.. age 68) of changing to Pay monthly on these new tariff offers on O2 at the moment and getting the right phone etc etc. Emma had taken me all through the options but i wasnt prepared to make a decision 3 days ago. Having thought about it  long and hard...now I want to change BUT i want the same lass I spoke to then. (She had brilliant communication skills with an old technophobe like me!!)

[perksie]

Young whippersnapper!

[Anonymous]

Cleoriff if you drop me a private message with your telephone number, and emma's surname if at all possible, I'll try to get her a message to call you back.

[Cleoriff]

Sorry Pablo...how do I send you a private message? (Bit new to this board) All I will say is (in case this gets posted non privately) Her name was Emma (no surname given) and she did say she worked in Bury? Let me know how to do this privately?

[Cleoriff]

Pablo...have found how to do it and sent you a private message ..thanks

[Anonymous · Accepted solution]

Hey

Passed a message to "emma" ;o) for you!