Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! change mobile number

how do i simply change my mobile number as a friend put my mobile number in a chat room on the internet i want to do this on line but cant seem to chat to an o2 guru live anymore

Resolved! Txt number for collecting 10% reward?

Hello, it used to be 50202 or something, has it changed? Does anyone know the number? thanks.

Resolved! simplicity in 2023?!

I tried to changemy Pay as you Go tarrif from Simplicity no allowance to Simplicity unlimited texts - I was then met with a page saying that my tarrif will change on the 25th of April 2023? It was the same last night too. I'm guessing this is just a ...

Resolved! Closing an o2 account

My ex partner got a contract phone a while ago which was contracted to her name.We split up and I took over payment of said contract. I have since tried everything in my power to try and get the details changed. My ex partner has called on several oc...

Resolved! URGENT HELP

HI IM IN SOUTH AFRICA, NEED TO CANCEL MY CONTRACT IN THE UK! PLEASE HELP

Resolved! combine international tariff with domestic tariff?

hi, i am new here. activated a sim card for international calls. now, i want to combine it with a domestic tariff , meaning the both tariffs in a same phone number. Q1: can I ? and how to ?Q2: what's the cost of top-up? if i only need to top-up £16.5...

Resolved! Sim Swap

Just got my new Galxy Ace 2 with a new USIM on PAYG. I was planning to take my PAYG sim from my old Nokia and slot it in, but it looks like its just a 2G sim (the old punch-out sim holder card just says GSM on it). So now I am going to use the sim sw...

Resolved! phone broken, can i advance my upgrade?

Hello, My i phone has broken but i am not due for an upgrade until April. Does anyone know if I can advance my upgrade? I have insurance but there is a £100 excess so really not sure of the best course of action. Suggestions welcome Thanks

international calls

hi, i am new here. just activated a sim card for international calls within europe. someone told me that i must keep top up each month if i want to have the benefit of cheap calls. but the t&cs say this only about calls or messaging from o2 to o2, so...

Resolved! Terminate contract and transfer number

I want to terminate my pay monthly contract and transfer that number to my new pay as you go number as I have moved abroad for a couple of months and don't want to pay unnecessary money every month. I was told at an o2 shop that I should only call 20...

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