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Contacting O2 from Australia

Anonymous
Not applicable

Hi, moved to Australia and was with O2 in UK on pay monthly contract which hexpound its contracted period. Gave motive and transferred number to a pay as you go sim. But iPhone was not unlocked by O2 and so now have new monthly contract and sim from Australian provider but my iPhone is locked. Cannot find any way to reach O2 from he as phone number does not work, no email address on O2 website and live chat does not work here either! ny ideas as to how I can contact O2?

Many thanks, Paul 

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ComaChameleon
Level 15: Gaining a Reputation
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Registered:

There's also this emailadress:

mycarewebform@o2mail.co.uk


if the webform from jonsie's link doesn't work

iPhone 14 Pro Max * 128 GB * Deep Purple * unlocked
iPad Pro 11" wifi * 128 GB * silver + Apple Pencil 2
Apple Watch Series 5 Nike+ (& Series 2)
MacBook Pro 15" 2018 + Magic Mouse 2
Apple TV 4K + HD
Home Pod white + mini

Mobile history:
Alcatel One Touch Easy * Nokia 3310 * Siemens A60 * Siemens SL65 * Nokia 6230i * Nokia 6300i * Apple iPhone 3GS (used) * iPhone 3GS (replaced by Apple) * iPhone 4S (used) * iPhone 4S (replaced by Apple) * iPhone 6 * iPhone 7 * iPhone XR * iPhone 12 Pro Max * iPhone 14 Pro Max

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Anonymous
Not applicable

Contact o2 from abroad by calling +44 844 809 0200 35p p/min.

Also the iphone would not be automatically unlocked by o2, you would have to request them to do this.

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Anonymous
Not applicable

Thanks, tried that number but my wife's Optus phone advises that this number has been disconnected, think there may be an issue calling 08 numbers from Australia?

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jonsie
Level 94: Supreme
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Registered:

Try +44 161 705 5000 or +44 113 277 2599 during UK office hours.

 

If you haven't requested the unlock yet follow the procedure here ::

 

Can I 'unlock' my iPhone and use it on another network? | Support | O2

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ComaChameleon
Level 15: Gaining a Reputation
  • 2200 Posts
  • 24 Topics
  • 1 Solutions
Registered:

There's also this emailadress:

mycarewebform@o2mail.co.uk


if the webform from jonsie's link doesn't work

iPhone 14 Pro Max * 128 GB * Deep Purple * unlocked
iPad Pro 11" wifi * 128 GB * silver + Apple Pencil 2
Apple Watch Series 5 Nike+ (& Series 2)
MacBook Pro 15" 2018 + Magic Mouse 2
Apple TV 4K + HD
Home Pod white + mini

Mobile history:
Alcatel One Touch Easy * Nokia 3310 * Siemens A60 * Siemens SL65 * Nokia 6230i * Nokia 6300i * Apple iPhone 3GS (used) * iPhone 3GS (replaced by Apple) * iPhone 4S (used) * iPhone 4S (replaced by Apple) * iPhone 6 * iPhone 7 * iPhone XR * iPhone 12 Pro Max * iPhone 14 Pro Max
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Toby
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Well done to everyone who has posted advice, lots of options, great work!
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