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Shalrick50
Level 1: Joiner
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Hi my contract is ending on the 25th November.  I am moving over to smarty and have given them my PAC number but I haven’t received my new sim yet.

If my contract ends on the 25th, can I use my phone all day up to midnight on the 25th?  

If my sim hasn’t arrived what should I do so I don’t encounter any other costs?

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MI5
Level 94: Supreme
  • 151050 Posts
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@Shalrick50 

You can use your O2 sim until the number ports.

O2 will bill you for any additional days usage.

You need to chase Smarty up for your sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151050 Posts
  • 647 Topics
  • 28798 Solutions
Registered:

@Shalrick50 

You can use your O2 sim until the number ports.

O2 will bill you for any additional days usage.

You need to chase Smarty up for your sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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