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Level 1: Joiner
Posts: 12
Registered: ‎10-11-2014
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Contact number to cancel a SIM order?

I ordered a Pay Monthly SIM, which arrived today. Unfortunately, I discovered today that the tablet the SIM was intended for has intermittend faults. Therefore the SIM is not needed and I want to cancel it. I believe I have 14 days or something like that. I just hope that I'll be able to get hold of someone during these times.

 

Thank in advance.

Posts: 99,107
Topics: 765
Registered: ‎14-01-2013

Re: Contact number to cancel a SIM order?

@DoctorJellybean 

Guide: Cancelling Your Contract 

Or call O2 on any number in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

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Posts: 115,740
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Contact number to cancel a SIM order?

@DoctorJellybean 

You need to return it under the change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If you were to just cancel, you would be billed for the duration of the entire contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 12
Registered: ‎10-11-2014

Re: Contact number to cancel a SIM order?

Thank you both. I dialled 202 on my mobile and managed to speak to an advisor.
Posts: 99,107
Topics: 765
Registered: ‎14-01-2013

Re: Contact number to cancel a SIM order?

Pleased to hear it @DoctorJellybean slight smile

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 115,740
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Contact number to cancel a SIM order?

You're welcome Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)