cancel
Showing results for 
Search instead for 
Did you mean: 

Contact number to cancel a SIM order?

DoctorJellybean
Level 1: Joiner
  • 12 Posts
  • 4 Topics
  • 0 Solutions
Registered:

I ordered a Pay Monthly SIM, which arrived today. Unfortunately, I discovered today that the tablet the SIM was intended for has intermittend faults. Therefore the SIM is not needed and I want to cancel it. I believe I have 14 days or something like that. I just hope that I'll be able to get hold of someone during these times.

 

Thank in advance.

Message 1 of 6
863 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143182 Posts
  • 632 Topics
  • 27459 Solutions
Registered:

@DoctorJellybean 

You need to return it under the change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If you were to just cancel, you would be billed for the duration of the entire contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 3 of 6
855 Views
5 REPLIES 5

Cleoriff
Level 94: Supreme
  • 122117 Posts
  • 823 Topics
  • 7456 Solutions
Registered:

@DoctorJellybean 

Guide: Cancelling Your Contract 

Or call O2 on any number in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
858 Views

MI5
Level 94: Supreme
  • 143182 Posts
  • 632 Topics
  • 27459 Solutions
Registered:

@DoctorJellybean 

You need to return it under the change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If you were to just cancel, you would be billed for the duration of the entire contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 6
856 Views

DoctorJellybean
  • 12 Posts
  • 4 Topics
  • 0 Solutions
Registered:
Thank you both. I dialled 202 on my mobile and managed to speak to an advisor.
Message 4 of 6
785 Views

Cleoriff
  • 122117 Posts
  • 823 Topics
  • 7456 Solutions
Registered:

Pleased to hear it @DoctorJellybean slight_smile

Veritas Numquam Perit

Girl in a jacket
Message 5 of 6
783 Views

MI5
Level 94: Supreme
  • 143182 Posts
  • 632 Topics
  • 27459 Solutions
Registered:
You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
774 Views