Solved: Contact number to cancel a SIM order?

DoctorJellybean · ‎03-07-2020

I ordered a Pay Monthly SIM, which arrived today. Unfortunately, I discovered today that the tablet the SIM was intended for has intermittend faults. Therefore the SIM is not needed and I want to cancel it. I believe I have 14 days or something like that. I just hope that I'll be able to get hold of someone during these times.

Thank in advance.

MI5 · ‎03-07-2020

@DoctorJellybean

You need to return it under the change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If you were to just cancel, you would be billed for the duration of the entire contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎03-07-2020

@DoctorJellybean

Guide: Cancelling Your Contract

Or call O2 on any number in this guide Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

MI5 · ‎03-07-2020

@DoctorJellybean

You need to return it under the change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If you were to just cancel, you would be billed for the duration of the entire contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

DoctorJellybean · ‎04-07-2020

Thank you both. I dialled 202 on my mobile and managed to speak to an advisor.

Cleoriff · ‎04-07-2020

Pleased to hear it @DoctorJellybean

Veritas Numquam Perit

MI5 · ‎04-07-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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