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Level 1: Joiner
Posts: 1
Registered: ‎03-07-2020

Suspicious text claiming to be from o2

Just received a text from +44 7385 138500 stating
“O2: we were unable to process your latest payment. In order to avoid fees please update your payment details by clicking the link below.”

Pretty sure this is a scam and have not clicked the link as I know my account is up to date via direct debit.
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Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: Suspicious text claiming to be from o2

@KristyMarie 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎03-07-2020

Re: Suspicious text claiming to be from o2

what to do if you did click the link?

and i have clicked on the link after enter my details and it does link to o2.co.uk

 

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Level 47: Going Places
Posts: 6,011
Registered: ‎26-03-2014

Re: Suspicious text claiming to be from o2

Chamge your password for your o2 account and keep a very close eye on it for anything out of the ordinary.
If you didn't enter any bank details you should be ok, but keep watching them too.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: Suspicious text claiming to be from o2


@Arf wrote:

what to do if you did click the link?

and i have clicked on the link after enter my details and it does link to o2.co.uk

 


@Arf 

It is not an official O2 website.

Change your O2 password and security word immediately via your MyO2 http://www.o2.co.uk/myo2 and also notify your bank that you have been scammed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎03-07-2020

Re: Suspicious text claiming to be from o2

[ Edited ]

Yeah I have changed my password and security word for my o2 account so I should be safe or at least I would get a text/email if any changes on my o2 account and I have been checking my bank account and no weird transactions as of yet and also as a precaution I have changed my bank account password and such. I will be contacting my bank when the phone lines are open to notify them of this. I have also forwarded the text and number to 7726 to help crack down on this and hopefully no one else makes this mistake. Thanks you for your help and advice on this as this is a first for me so want to make sure I'm taking the right steps to sort this out.

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Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: Suspicious text claiming to be from o2

Sounds good @Arf 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)