Constantly being charged double for overseas SMS

[Anonymous]

I'm being constantly charged double by O2 for overseas texts under 160 characters. Even when I sent message "That's fine. See you later" O2 charges me twice for the same text. I complained before and they credited overcharged amount back but then it happened again. I went to O2 shop where guy confirmed it should have not happened and asked me to contact Customer service. Do I have to contact them every bloody time when I sent text overseas until they fix it and make it right?

[Cleoriff]

Thanks @MI5 and @Anonymous  for the advice. I shall now go and change things immediately

[Anonymous]

On my Note 3 I have tried all 3 settings (gsm alphabet, unicode and automatic) and it makes no difference. All 3 settings do NOT convert my text to mms when using 😆😆. Will try my S4 in a while.

[Cleoriff]

Well its all new to me Nick. I am not one that goes exploring through the 'inner sanctity' of  phone settings

 I set it up to what suits me and then I am good to go. So when new info is dropped into the learning pot I will try it.... if it suits me

[Anonymous]

Good to know.

It's one of the strengths of this community.

[Cleoriff]

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@Anonymous wrote:
Good to know.

It's one of the strengths of this community.

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Well I made no secret of my 'limitations' when I did my review...

Being technophobic does bring its own simple pleasures .....

Whoops...back on topic Cleo...

[Anonymous]

It's worth noting that it's not just about smilies - you can do useful things like send SMS messages in Japanese too, (on my Note 3 you just enable Japanese in languages and input).

Also, not all smilies are equal.  When in unicode mode, the first plain smile one on my Note 3 uses a single unicode character.  Most of the others use two.

[Anonymous]

Ok. Back to my original topic. I do not sent graphic smiley, and in my O2 app it clearly says/charges for text message twice.

[Cleoriff]

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@Anonymous wrote:
Ok. Back to my original topic. I do not sent graphic smiley, and in my O2 app it clearly says/charges for text message twice.

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Then this is something you can only challenge with CS. 202 for Contract and 4445 for payg. Best of luck...:smileywink:

[Anonymous]

Or try your luck with live chat 😉

[Anonymous]

@Anonymous  yes i may have sent a few smileys amungst the 20 texts, but sms are 40p too aswell as mms so are you saying each text would be 80p with the smileys - double? so confused?

anyway the number it says i was texting is one i have never seen before in my life....