Constantly being charged double for overseas SMS

[Anonymous]

I'm being constantly charged double by O2 for overseas texts under 160 characters. Even when I sent message "That's fine. See you later" O2 charges me twice for the same text. I complained before and they credited overcharged amount back but then it happened again. I went to O2 shop where guy confirmed it should have not happened and asked me to contact Customer service. Do I have to contact them every bloody time when I sent text overseas until they fix it and make it right?

[Anonymous]

---

@Anonymous wrote:
Also @Anonymous and @MI5 mine is set to GSM Alphabet and since the last update smileys such as 😆 are no longer converted to mms. That said I do get a warning to say that the 😆 might get corrupted on the recipient's device and to date the only person who has told me this happens gets a ? Instead of 😆

---

Which handset is it that doesn't display them correctly?

[Anonymous]

---

@Anonymous wrote:

@Anonymous  yes i may have sent a few smileys amungst the 20 texts, but sms are 40p too aswell as mms so are you saying each text would be 80p with the smileys - double? so confused?

No, no, I don't think it's that in your case - we have lost focus here a bit.

What handset are you using, and which country are you sending to?  Is the problem happening with every message or just some of them?

@Anonymous wrote:

anyway the number it says i was texting is one i have never seen before in my life....

OK, that's clearly wrong then.  Is this unknown number a UK one, or one abroad?

---

[Cleoriff]

---

@Anonymous wrote:

@Anonymous  yes i may have sent a few smileys amungst the 20 texts, but sms are 40p too aswell as mms so are you saying each text would be 80p with the smileys - double? so confused?

anyway the number it says i was texting is one i have never seen before in my life....

---

Hi @Anonymous ....This is only something O2 CS can sort out with you. As we have said before we have no access to any accounts sadly. Please don't use Live Chat for any account based issues

[MI5]

---

JasmineAndrews wrote: 

anyway the number it says i was texting is one i have never seen before in my life....

---

It will most likely be the international SMS gateway number:

+447802000332 for Pay Monthly
or
+447802092035 for Pay & Go

http://www.o2.co.uk/help/phones-and-devices/text-message-settings

[Cleoriff]

---

@MI5 wrote:

---

JasmineAndrews wrote: 

anyway the number it says i was texting is one i have never seen before in my life....

---

It will most likely be the international SMS gateway number:

+447802000332 for Pay Monthly
or
+447802092035 for Pay & Go

http://www.o2.co.uk/help/phones-and-devices/text-message-settings

---

Even if it was @MI5 ...why would the OP be charged twice? 

[MI5]

They shouldn't be unless the text was over 160 characters.

[Anonymous]

Right I've just spoken to very nice girl from CS and she advised that problem could be with iMessage as it will try to send the message first as iMessage and if it's not available on the other side it will resend it as a standard text. So now before I send a text overseas I will have to switch the iMessage off to see if it fixes the issue. Thank you all for comments and Happy New Year. I will post a feedback later on if switching iMessage has helped.

[jonsie]

Good luck with this. 

[Cleoriff]

---

@Anonymous wrote:
Right I've just spoken to very nice girl from CS and she advised that problem could be with iMessage as it will try to send the message first as iMessage and if it's not available on the other side it will resend it as a standard text. So now before I send a text overseas I will have to switch the iMessage off to see if it fixes the issue. Thank you all for comments and Happy New Year. I will post a feedback later on if switching iMessage has helped.

---

Oh I see...an iPhone issue then?.....:smileysad:

[Anonymous]

Hope this works for you. Thank you for the update.

Another iPhone issue? Whatever next. ...