Consolidate contracts

[hello-ash]

My partner has mental health issues and somehow ended up taking out 4 different mobile phone contracts with O2. It has all come out now and he cannot afford them. I'm curious to know what (if anything) is in place to prevent people from doing this and if there is any way these contracts can be rolled into one, as paying for 4 at once isn't financially viable for him. Any advice would be appreciated. 

[Cleoriff · Accepted solution]

@hello-ash 

He needs to speak to payment management.

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[Oxonian]

This might also be worth reading @hello-ash, as it gives you an alternative avenue of contact for O2 :- 

Accessibility & Vulnerable Customers Policy | O2

https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy