Phone cut off completely

[Kerry16]

Please can someone help me my phone is cut off completely and unable to get incoming and can’t access the app, how do I pay my bill to be reconnected if I have no means of accessing anything. I’m not very mobile right now so really need some help as I can’t get out of the house 

thank you

[Enlli · Accepted solution]

Contact Payment Management 

You can reach the Payment Management team on 0800 902 0217. 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Download Skype to call the number for free.

Guide: A Guide to Skype 

[1976]

They have cut off all outgoing calls on mine and access to the app so cannot even ring them ? 

[Enlli]

You can use Skype as per the post above yours

[Oxonian]

@Kerry16 

There are numerous ways to pay your bill :-

Guide: How to Pay Your Bill (Contract)