Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

On hold for over an hour

As above, I'm looking to add a second contract to my monthly payments, it seems O2 don't want the business?! Anyone know how you can get through to anyone? I can't imagine a weekday afternoon is peak time...

Sim only

I currently pay for two sims on my account and the one for [Edited] isn’t working . Can I request a new sim for the above number ? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

50 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Not connecting to network since upgrade option available

As my contract has run down, the access to the O2 network has got worse. Today I have had to reboot my phone 3 times to receive texts (codes for MFA to banking) but it not last and immediately cannot actually call anyone on it!!!!As it stands I not h...

GrumpyB by Level 1: Joiner
  • 10 replies
  • 0 kudos

Bolt on

I received a text message yesterday implying I had ordered a bolt on. Today there is another text saying it has been added to my account. I know nothing about this and have ordered nothing. The order number I was given is- NC 32135254. I tried phonin...

Sidney3 by Level 1: Joiner
  • 5 replies
  • 0 kudos


I have received a phantom O2 bill the last 2 months. Last month for £1.06 which they refunded automatically somehow. Today for £27.92. I don't have any services with O2 and haven't for nearly 2 years. When I log into my O2 with the email address the ...

TechnicP by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Free ear buds

I have had the Samsung s23 back just before Christmas last year how to l claim them

-- by Level 1: Joiner
  • 1 replies
  • 0 kudos

Account number: (REMOVED)

Hi i received an email that I have a bill payment due of £0.66 however I closed my account in June 2023. This must have been sent in error. You do not have authority to take any money out of my account many thanks Natasha Lee