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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 250018 Views
  • 2 replies
  • 2 kudos

Resolved! Renew my contract

My existing 5GB sim only contract has expired and I am paying more than I should. The only options offered to me are all upgrades including mor3 data that I will never use. Why can’t I just renew at 5GB.

Incorrect overdue payment £0.00

Around a week ago I received an email stating I had an overdue payment of £0.00 due. I pay bill via DD every month and have done for over a decade so new there was nothing owed on the account.I contacted customer service and after being passed around...

SIM pin blocked

Hi, I have broken my phone today and I'm trying to use a borrowed phone. The screen says SIM network PIN blocked. Enter SIM network PUK.I have gone onto myO2 and found a code under my device and it hasn't worked. What can I do ?Thanks Zoe

Zoe87 by • Level 1: Joiner
  • 259 Views
  • 1 replies
  • 0 kudos

Can’t access my data abroad

I’m in France and got plenty of data on my phone. Can’t receive or make phone call in what’s up

AC32 by • Level 1: Joiner
  • 268 Views
  • 1 replies
  • 0 kudos

iPhone not working

I bought a phone from you and now it is not working for 4G and calls only work sometimes

Ir12345 by • Level 1: Joiner
  • 363 Views
  • 2 replies
  • 0 kudos

Resolved! Replacement sim

Lost phone. Have a spare, just need a new SIM. How do I order it? 

Tarn848 by • Level 1: Joiner
  • 227 Views
  • 1 replies
  • 0 kudos

Delivery

Helloi I ordered a new phone and now the delivery is delayed. I am now not going to in at all when it is due to be delivered so can I change the delivery address to my work address?

Jacqui17 by • Level 1: Joiner
  • 363 Views
  • 2 replies
  • 0 kudos

Refund for deposit

Paid deposit was refused and waiting for deposit to come back so I can go elsewhere how long do I have to wait

Meme2 by • Level 1: Joiner
  • 315 Views
  • 1 replies
  • 0 kudos

Resolved! Email

Hi ther a got a email to say thanks for ur order 250mb volt double data boost , this is part of your Benefits from virgin media. Can you explain to me what this is , thanks

DeeD1986 by • Level 1: Joiner
  • 324 Views
  • 1 replies
  • 0 kudos
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