Hi there to you all. I'm reaching a limit of patience even for myself with what mess a I've been dealt from o2 due to the simplest of mistakes with transferring from payg ee to a pay monthly contract with o2.
After an intense security check that trumps crossing borders and verges on military checkpoints, I triple-check the agreement I have with my in-store assistant that I want the 15gb/£20 off that is going on sale atm until 7/2. She prints the contract off that I have given an X for, and she realises that it is the 10gb/£17; fiasco ensues.
I have a package code assigned to the account; she cannot change it on the spot. Manager is brought into the fray and tells me initially that I would have to come into the store another day to sort it. After a brief conversation, he then explains that he can do it later in the day and will text when it's complete.
He does, promising that it has changed to the deal I wanted in the first place. All is well in the world.
Fast forward to two weeks later and my first bill, surprise; £35.
I call up customer service and after a lot of jargon from their Indian offices, they explain they have received an email stating they cannot change this, I will have to go back to the store.
(I also afterwards, try the online support, but then they tell me I have to phone up, so pretty useless all around.)
Instead of going into a store considering they have been able to sort out the issue apparently before whilst I've been away, I call the man responsible, and in the same hour, he apparently sorts this out again, explaining that I will receive a confirmation email and my next bill will be £5 to settle things; okay, I think. Fair enough.
Third time lucky? Don't think so.
No e-mail, and my o2 app still states £35 tariff with no bolt-on discount.
I've had enough, and time's ticking with this sale ending soon.
I feel like I should call back and see what's going on, but have lost all trust with the competency of the staff I have made the contract with. I don't think they know what they're doing.
Anybody had this issue before and know what happened; how to solve it? Any insight would be great. Thanks.
Ruth Snape.
(Edit: I'm currently stuck with a 15gb/£35 when it should be £20 with the sale applied. Thanks.)
