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Confused? Is my order placed? Help

Golfer23
Level 1: Joiner
  • 4 Posts
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Registered:

Hi,

Placed a pre order for new z flip 3 and recieved all emails and contracts etc! Including the "we've received your order and it's full steam ahead" email.

 

Does this mean all is good and approved? Just waiting for delivery on Friday 27th? As when I go to order update it says in 24hr review and that was over 24hrs ago now?

 

Confused? Please help thanks 

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MI5
Level 94: Supreme
  • 122348 Posts
  • 609 Topics
  • 19060 Solutions
Registered:

@Golfer23 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122348 Posts
  • 609 Topics
  • 19060 Solutions
Registered:

@Golfer23 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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