Compliant

[Anonymous]

I've just started a new contract with 02 - same sim - same phone however now I cant get internet (Got a 100mb in the package). I've been told it would be sorted out by now - it has not been. Been trying to get through either by phone or support chat since 8am this moring but cant.

Rubbish service from a rubbish company

[Anonymous · Accepted solution]

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@Anonymous wrote:

I've just started a new contract with 02 - same sim - same phone however now I cant get internet (Got a 100mb in the package). I've been told it would be sorted out by now - it has not been. Been trying to get through either by phone or support chat since 8am this moring but cant.

Rubbish service from a rubbish company

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Hi

Have you checked your service status to ensure the masts are working correctly.

http://status.o2.co.uk/

Soeaking to o2 via 202 is your best avenue TBH.

Live Chat are a bit hit and miss with account enquiries.

Try cleaning your sim.

Try re booting your phone by turning it off and on.

Also re check your APN settings.

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

and try switching to 2g to see if it improves.

[Anonymous]

Thanks very much for the reply - status was fine and I could not get a reply form 202 as well as the full 0844 809 0202 which was frustrating me (A lot).

On the re-boot the signal did change from GSM to GPRS and after some false starts I can now get the internet - I still cant get through to 202 but I dont need them any more thank you again

[Anonymous]

Hi,

You're welcome.

I hope it settles down for you now.