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Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018
Accepted Solution


Are we going to see any compensation for yesterday. I have two lines with you so as you can imagine I was very angry that we couldn’t make or receive calls or texts . Couldn’t get on the internet I needed my phone for work and couldn’t use it not good .
Level 15: Gaining a Reputation
Posts: 710
Registered: ‎22-04-2017

Re: Compensation

Your have to call and ask
Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Compensation

Hi @Ady1


This is not O2 you are speaking to but a customer forum and we are all customers, like yourself and therefore not really in a position to know what O2 will decide.


You would need to make your case to Customer Services


Telephone between 8-8:30am to avoid a long wait on hold.



Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Level 1: Joiner
Posts: 1
Registered: ‎07-12-2018

Re: Compensation

Still can't send texts or make call, in WORKSOP, this is bloody ridiculous, bet you still want my £15 this month, come on 02 "get ya finger out

Posts: 71,434
Topics: 677
Registered: ‎14-01-2013

Re: Compensation

Posts: 51
Registered: ‎28-09-2018

Re: Compensation

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 




The community team.