Combined Account (2 phones) and Auto Top Up

[Anonymous]

I've two phones on the one PAYG account in MyO2.  One phone auto-top-ups correctly but the other never does.  I have spoken with an O2 adviser who tells me that an out-of-date credit card is still recorded against the second phone but I can find no record of it in MyO2.  I have therefore cancelled all my auto-top-ups in an attempt to clear out all obsolete information.  Is there anything else I can do to sort this mess out?

[Cleoriff · Accepted solution]

Hi @Anonymous

Yes now you have cancelled the auto top ups you could actually try to set them both up again as if you are starting afresh....This may work. If not ask CS to look at setting them up for you http://www.o2.co.uk/contactus

Or conversely you could look at other ways to pay

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

[MI5]

If cs can see old card details registered surely they can remove them for you?

[jonsie]

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@MI5 wrote:
If cs can see old card details registered surely they can remove them for you?

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Yes, I don't understand why they can't? 

[MI5]

Did you ask cs to remove the old card details @Anonymous ?

[Anonymous]

Thanks.  I believe this has now been achieved!

[viridis]

@Anonymous.