Code limit reached when trying to upgrade

[KateW]

Hi,

I am trying to upgrade my iPhone X to an 11 series online, I was attempting to upgrade my email address to my current one but it wasn't reflecting in the order so I tried three separate orders to get it to catch up to my current details, not realising there was a cap on codes text to my phone for verification (three). It is now saying that I've reached my code limit and that I should go to a store to upgrade.

My question is, does anyone know if the verification codes reset daily or is this permanent now? Obviously reluctant to go into a store while we're practicing social distancing.

Thanks,

Kate

[MI5]

@KateW 

I'd call customer service and get them to reset it for you Guide: How to find help & contact O2 

[jonsie]

If you call they can do the upgrade for you at the same time as they send the code after resetting your account.

[Jada]

Hi have you had any luck with this, I am currently suffering the same problem.

[MI5]

It should reset tomorrow.

[KateW]

Hi, just sent you a PM but yes I can confirm it resets the next day. Good luck and cheers everyone for the help

[oliviaisabel]

Hi! I’m late to this thread but I’m having a similar issue. Did your verification codes limit reset the next day at 00:00, or 24 hours after you made the 3 attempts?