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Anonymous
Posts: 0
Accepted Solution

Closing account

[ Edited ]

Hi

How Ican close my account in O2..I have PAC..

Posts: 115,752
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Registered: ‎04-04-2012

Re: New the the community

Use PAC on new network. O2 account will close instantly.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Anonymous
Posts: 0

Re: New the the community

But I want keep my number in O2..
Posts: 99,130
Topics: 765
Registered: ‎14-01-2013

Re: New the the community


@Anonymous wrote:
But I want keep my number in O2..

http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number#qs

*The Game Is On*

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Posts: 27,019
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Registered: ‎29-07-2008

Re: New the the community

You don't need a PAC if you're simply moving to Pay and Go, just call them for a new sim.

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Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Posts: 84,052
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Registered: ‎04-01-2009

Re: New the the community

If you are keeping your number but going with a new network simply give the PAC to the other network. They arrange everything, O2 will close your account and issue a final bill.

As stated, if you are staying with O2 but changing to P&G then just phone customer service who will send you the sim card. 

Posts: 115,752
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: New the the community


@Anonymous wrote:
But I want keep my number in O2..

Please confirm if you are staying with O2 or moving to a different network?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: New the the community

Hi @Anonymous Could you please confirm if you are staying with O2 or moving to a different network so members can advise you how to proceed.