Close account?

[Anonymous]

How do I close my 02 account? 

I'm moving to giffgaff as o2 is so expensive for the service (none) I receive. 

[Anonymous · Accepted solution]

Hi,

Ask for your pac code from o2 via 202 or Live Chat.

http://www.o2.co.uk/mobile/contactus

Give it to giffgaff within 30 days and your o2 account will terminate and you will then receive the final bill followed by a zero bill.

Thats if you want to keep your number.

If not ring o2 on 202 to give 30 days notice and the account will then end, and you will then get a final bill, followed by a zero bill.

With payg the account and sim will terminate after 6 months of not making a chargeable phone call.

[jonsie]

Don't cancel your direct debit until you have received a zero bill.

[MI5]

What is wrong with the O2 service?

Giffgaff runs on the O2 network so most likely you'll get the same issues if they are coverage related......