Clear Vision - Scam?

[A17]

Hi all,

I received a call last week from someone who said they were from Clear Vision which was part of O2 and that they could help me upgrade my pay monthly contract (it happened to be around when my contract expired). They also had basic info about my account such as my data usage, etc…

I agreed to a contract with them and gave them my PAC code (an error in hindsight) and have not heard anything from them since (not even an email confirmation). I called O2 up the next day to report the call and try and cancel the PAC request which they said they could do but when I rang up the day after to check, the person I spoke to didn’t think it could be cancelled.

I managed to find out that my number was due to port across on the 28th, and rang up every day before then to try and get the PAC request cancelled but despite being assured it could be done, today I seem to be losing service. I also logged into my O2 account which is now showing as not having an services with O2.

Does anyone have any advice?

[jonsie]

good spot @madasaf1sh 

[Cleoriff]

What a surprise! NOT!! 😂😂

[josephinegolzey]

im having that same problem but i didn't give them my pac code .i was ill in bed wen i got a call from them but they didnt tell me i was leaving 02  so for now i have to wait till i can get to a 02 shop to get 

[Enlli]

@josephinegolzey So are you saying you have now got an account with Clear Vision but your original O2 account is still running?

How long ago? The Shop won't be able to do anything about Clear Vision only you O2 account 

[Oxonian]

If you @josephinegolzey feel that you were mis-sold, it might be worth considering a 'phone call to your local Trading Standards. 👍 

[madasaf1sh]

@josephinegolzey 

They sadly dont need a PAC code, and there is nothing an o2 shop can do now, as technically you are no longer a direct customer of o2, and as such your only recourse is to log a complaint with these scammers and then take it to the ombudsman...