ClearVision / Scam - PLEASE Help

[HollyPhone]

Hi all I received a call last week from someone who said they were from Clear Vision which was part of O2 and that they could help me upgrade my pay monthly contract . I agreed to a contract with them and gave them my PAC code (an error in hindsight) and have not heard anything from them since (not even an email confirmation). 

I then got a call from O2 up the same day to ask why I was leaving, at this point I realised I had been scammed. I asked them to stop my number porting over and cancelled the direct debit set up immediately.

Now when I call O2 its saying I'm not a customer and to contact the "independent service provider and contact them on the number on the last invoice" which I do not have.

There is a company called clear vision who are a legitimate company but they don't have any record of me. 

o2 business advised my contract is now with symphony communication (the number online doesn't connect)

This is a horrible experience and I feel stupid to have been fooled.... to add to this all of my voicemails have been deleted in the process, having recently lost a parent this is very distressing as I had saved their messages!! 😞 

To try and prevent anyone else going through this I will escalate to ombudsman but if anyone can help / offer advise in the interim that would be great

[MI5]

@HollyPhone 

O2 need to escalate this to the fraud team.

Call back and ask them to do so.

See this guide for more advice https://community.o2.co.uk/t5/Welcome-News/Scam-Alert-Vishing-Smishing-amp-Phishing-Megaguide/td-p/1...

[HollyPhone]

Thanks, I'm trying to contact them