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Mobile phone not working

OdetteHunt
Level 1: Joiner
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Am I still with O2? I still want to be with O2 - I was with teephonica but a company called clear vision wanted to take my account and they sent me a new SIM card and my phone was disconnected - now I can only use my phone when I’m at home using the Wi-Fi 

I have emailed the company clear vision to cancel the agreement and I deleted the DD they tried to set up and they have now emailed back to say that the DD has been cancelled but I am without the ability to use my phone when I’m not near Wi-Fi - I would like some advice as to what to do ? As they took the pac number from telephonica but I have not put in the SIM card they sent me as I do not want to take up their agreement as I am not sure about the company - please help - I still want to be able to use my own number which ************

 

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MI5
Level 94: Supreme
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@OdetteHunt 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Explain what happened and see if they can reverse the tyransfer.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146128 Posts
  • 636 Topics
  • 28158 Solutions
Registered:

@OdetteHunt 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Explain what happened and see if they can reverse the tyransfer.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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@OdetteHunt It appears that they are an O2 approved partner: Clear Vision Communications (clearvisioncomms.co.uk)

 

I DO NOT WORK FOR O2



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OdetteHunt
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Tha  no you

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OdetteHunt
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Thank you

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