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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Why can't I access my O2

cancel a contract

I would like to cancel a contract I am within the 14 day period

Active accounts disappeared from MyO2

I just tried to check how much data I have left this month and found that my pay monthly account has disappeared. I genuinely have no idea why anyone stays with O2, I've had a terrible experience from the moment I was locked into a contract. I recent...

Moved to Australia and no longer using +44 number

I stopped using my +44 number with O2 back in November. I forgot to cancel my contract so I've been paying since then. I want to cancel/pay it off now, but can't access the My O2 app without my O2 sim card (which I've now lost). I called O2 which use...

My 02 app not working

I’ve been with 02 for years and I have suddenly been logged out of my app and I have tried resetting my password and it says to contact you as something has gone wrong

Simcard

Hi I have inserted my new simcard and it is saying no service

Resolved! I can’t access MyO2 as my phone number is associated with another account.

I’m pretty sure the other account is an account with a randomly generated o2 email address that I was assigned but never used.

Can’t log in to my app

Can’t log into my app

Resolved! My o2 app

Has stopped letting me into my o2 app keeps saying oops there is a problem the app is not ready for you yet but I have had it for years. Joke

wont let me login

why cant i access my o2 via the app or online? i put my details in and its says ( oops. my o2 isn't available to you yet) ive been using o2 for years and never had this issue. i just want to check my bills etc. i had deleted the app and re installed ...

O2

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