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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 10016 Views
  • 1 replies
  • 1 kudos

Payment

Hello, my phone was stolen and my bank was frauded, I cannot afford to pay my bill until I have had it reenbursed by the bank, could I get help please

Jr24 by • Level 1: Joiner
  • 331 Views
  • 1 replies
  • 0 kudos

My o2 app

I can’t login to my o2 app

Resolved! 02 open

I have been unable to get my 02 open discount because my work email is not recognised and my pay slip dies not contain my national insurance number

Francine by • Level 1: Joiner
  • 927 Views
  • 4 replies
  • 0 kudos

Can't access My O2

Hi everyone. Driving myself crackers as cannot get into My O2 - via mobile app or online. I get messages such as "something went wrong, not possible to log on, Try again later", "user and password don't match" (even though I have done a re-set) and "...

Mabel1974 by • Level 1: Joiner
  • 957 Views
  • 4 replies
  • 0 kudos

My o2

Hi it says I don't have access to my o2

Alex40 by • Level 1: Joiner
  • 494 Views
  • 2 replies
  • 0 kudos

Resolved! When I try to access my o2 app it says I dont have an account, I have had an account for 4 yrs

I am unable to access my o2 app to see what data or calls usage is available. When I try to log in it doesn't recognize my email & password..but will let me reset it and send me an email to reset it. I then try to log on with the details confirmed by...

Esta by • Level 1: Joiner
  • 1622 Views
  • 2 replies
  • 0 kudos

Logging into MyO2

My O2 account was linked to my Virgin mobile no, rather than my O2 one that is the no I use I no longer have the Virgin mobile no and want My O2 linked back to that one [it used to be before I had the Virgin no]. Thanks.

JH67 by • Level 1: Joiner
  • 456 Views
  • 2 replies
  • 0 kudos

Request

Hiya I’ve got £10 on my account and I didn’t mean to send it can I have it back please

My O2 login

I've recently been unable to login the My O2 app on my phone. When I login on the website my phone contract does not appear

OJW1991 by • Level 1: Joiner
  • 420 Views
  • 1 replies
  • 0 kudos
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