cancel
Showing results for 
Search instead for 
Did you mean: 

Voucher Error

Kim1112
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Can you please help me, I'm currently in abroad and I can't redeem the voucher that I purchased. I tried Calling 4444 but the call just goes off

Message 1 of 2
313 Views
1 ACCEPTED SOLUTION

Accepted Solutions

pgn
Level 77: Grand Master
  • 39618 Posts
  • 244 Topics
  • 1796 Solutions
Registered:

You may need to use the website at the end of this Guide How to Top Up (PAYG) as you are outside the UK, @Kim1112 - it works well wherever you are in the world:

https://www.mobiletopup.co.uk/o2

When you return to the UK, take up the issue with the Top-Up line with O2 via Social Media using the link just below if you still cannot redeem the voucher, which should remain valid for 12 months: "Top up between £10 and £50. Your voucher will expire after twelve months. Call 4444 free from your mobile anywhere in the world. If the country doesn't allow shortcode dialling, enter *111*# and press the call button."

Good luck, @Kim1112.

View solution in original post

Message 2 of 2
284 Views
1 REPLY 1

pgn
Level 77: Grand Master
  • 39618 Posts
  • 244 Topics
  • 1796 Solutions
Registered:

You may need to use the website at the end of this Guide How to Top Up (PAYG) as you are outside the UK, @Kim1112 - it works well wherever you are in the world:

https://www.mobiletopup.co.uk/o2

When you return to the UK, take up the issue with the Top-Up line with O2 via Social Media using the link just below if you still cannot redeem the voucher, which should remain valid for 12 months: "Top up between £10 and £50. Your voucher will expire after twelve months. Call 4444 free from your mobile anywhere in the world. If the country doesn't allow shortcode dialling, enter *111*# and press the call button."

Good luck, @Kim1112.

Message 2 of 2
285 Views