on 26-11-2016 17:56
on 26-11-2016 17:56
Can you please tell me why my blance has reduced by £1 during today when I have not made any calls or texts?
Thank you
Solved! Go to Solution.
on 23-01-2017 12:57
on 23-01-2017 12:57
@MI5 wrote:
On contact link at foot of every page too http://www.o2.co.uk/contactus
Yes to find complaints now you have to go into the contact us link. I think they took it out the last time they updated the home page.....
Veritas Numquam Perit
on 23-01-2017 13:00
on 23-01-2017 13:00
on 23-01-2017 14:08
on 23-01-2017 14:08
@adamtemp64 wrote:
@Toby there are a few posts on the community that have the incorrect complaints email just did a search on it perhaps they now need editing
Hi @adamtemp64, I've removed some, thanks for flagging. If you see any more, feel free to report them also.
Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.
on 23-01-2017 14:34
When is this being sorted out,it's becoming quite tedious,time to swap I think.
on 23-01-2017 14:40
on 23-01-2017 14:40
@Anonymous wrote:When is this being sorted out,it's becoming quite tedious,time to swap I think.
Anyone's guess with O2 I'm afraid.....
on 25-03-2017 09:33
There is a minimum charge of 1p no matter how much mobile data you use!
on 14-12-2020 21:23
I heard that classic payg was no longer available but existing users would continue on that tariff.
Now I read that the T&C's may have changed and that a £10 top is required every 180 days.
I had understood that it was only required to make a chargeable call or text every 180 days.
Is this change legit? Should we not have been told explicitly?
on 14-12-2020 21:25
on 14-12-2020 21:25
This has been tested and as it stands currently, just a chargeable call every 6 months is all that is required.
Data use and sending texts does not seem to work though, so it must be a chargeable call.
on 14-01-2021 16:08
I have a phone on Classic PAYG, I have another with Three 321 PAYG.
Three 321 PAYG charges 3.2.1p and make any chargeable call within 180 days.
Classic PAYG charges 3.2.1p and make any chargeable event within 6 months.
However: Three are upping their rates so that 3.2.1p becomes 10.10.5p Thats a huge price hike!
So I might switch the phone to O2.
But the New PAYG I think requires a £10 top up every 6 months and data cost is a bizzare £3/MB up to a max of £1 per day??? Is New PAYG stil 3.2.1p?
Perhaps I will stay with Three and switch my O2 number to Three.
on 14-01-2021 16:43
on 14-01-2021 16:43
Three is still cheaper for low users.
O2 only do bundles now which are here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go
Click the "i" next to the tariffs to see out of bundle rates.