Solved: Re: Claim old PAYG Rewards after switching to Pay ...

pigeons99 · ‎06-09-2025

I've recently switched to pay monthly. I have a reminder about old PAYG rewards that I am trying to claim, but I can't find a way to do so now that I've switched my tariff.

pgn · ‎06-09-2025

If your number was moved from PAYG to Pay Monthly, it should be possible.

See this for help: https://community.o2.co.uk/t5/Discussions-Feedback/moving-rewards-to-phone-ballance/m-p/1777745/high...

As your account is not accessible here from the Forum, Guide: How to find help & contact O2

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pgn · ‎06-09-2025

If your number was moved from PAYG to Pay Monthly, it should be possible.

See this for help: https://community.o2.co.uk/t5/Discussions-Feedback/moving-rewards-to-phone-ballance/m-p/1777745/high...

As your account is not accessible here from the Forum, Guide: How to find help & contact O2

|-- O2 Social Media Team via Facebook Messenger

MI5 · ‎06-09-2025

@pigeons99

Contact O2 and they will apply your old PAYG rewards as a credit to your contract.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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