Solved: Re: Claim old PAYG Rewards after switching to Pay ...

pigeons99 · ‎06-09-2025

I've recently switched to pay monthly. I have a reminder about old PAYG rewards that I am trying to claim, but I can't find a way to do so now that I've switched my tariff.

pgn · ‎06-09-2025

If your number was moved from PAYG to Pay Monthly, it should be possible.

See this for help: https://community.o2.co.uk/t5/Discussions-Feedback/moving-rewards-to-phone-ballance/m-p/1777745/high...

As your account is not accessible here from the Forum, Guide: How to find help & contact O2

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View solution in original post

pgn · ‎06-09-2025

If your number was moved from PAYG to Pay Monthly, it should be possible.

See this for help: https://community.o2.co.uk/t5/Discussions-Feedback/moving-rewards-to-phone-ballance/m-p/1777745/high...

As your account is not accessible here from the Forum, Guide: How to find help & contact O2

|-- O2 Social Media Team via Facebook Messenger

MI5 · ‎06-09-2025

@pigeons99

Contact O2 and they will apply your old PAYG rewards as a credit to your contract.

Guide: How to find help & contact O2

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Claim old PAYG Rewards after switching to Pay Monthly

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