Childs bill

[Purdy]

My 10 year olds bill went out today and it was £260 as apparently she has been buying stuff on a game which she is saying she hasnt I cant get through on the phone what am I supposed to do especially at a time like this I can't afford to be paying things like that. Will I get my money back

[MI5]

@Purdy 

If they are genuine charges, no you won't be refunded.

You need to call customer services and also apply a zero spend cap to the account.

[Bambino]

@Purdy 

You can try calling the Payment Management Team or customer service

0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Getting through at this time of day is difficult. Best time to try is 8 am

[Purdy]

Keep getting cut off as high volume of calls I have a spend cap of 0 on there already I'll keep trying to call

[jonsie]

You need to educate your children unfortunately. I doubt very much you will get any joy from customer service when you eventually get through but a spend cap and block on charge to mobile is urgent.

You may need to contact the supplier of anything that has been ought by someone underage. Good luck

[Cleoriff]

---

@Purdy wrote:
Keep getting cut off as high volume of calls I have a spend cap of 0 on there already I'll keep trying to call

---

\If you have a spend cap already @Purdy  then the money should be refunded.

[O2Sean]

Hi @Purdy 

Is it Apple or Google store they were bought from? you can chase a refund through them via their appstore App as they are the ones that charged you not O2. Depending on when the purchases were made they are usually very good if you say that your child bought them without the bill holders permission.

Hope this helps

[Purdy]

Google store I'll try that thank you how is it refunded though is it to my bank I gather

[O2Sean]

@Purdy 

They refund it through the method it was purchased. In this instance it would be through o2.

Heres a walkthrough on how to apply for the refund via google. https://www.neowin.net/news/if-your-kids-made-in-app-purchases-without-your-consent-google-may-refun...

[gmarkj]

It is also worth checking if they are premium texts.
Some information is below:
Guide: Have you fallen for or been conned into a premium rate scam? What to do next 
Guide: Tips to avoid unexpected charges on your bill 

http://www.payforitsucks.co.uk/