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83
Level 1: Joiner
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on ‎20-01-2022 21:32

on ‎20-01-2022 21:32

Hi  

I have 2 transactions  both for £15 each pending on my account can you please tell me what this is .

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MI5
Level 94: Supreme
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on ‎20-01-2022 21:44

on ‎20-01-2022 21:44

@83 

O2 may not have details if transactions are pending but you need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152974 Posts
  • 652 Topics
  • 29196 Solutions
Registered:

on ‎20-01-2022 21:44

on ‎20-01-2022 21:44

@83 

O2 may not have details if transactions are pending but you need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎20-01-2022 21:50

on ‎20-01-2022 21:50

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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