Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! PAC CODE REQUEST

Hi, can I get my PAC code, please? For some reason, the messages don’t send through. Thanks What the… I didn’t mean to write a post臘‍ Anyway… I don’t know how to delete this.

Resolved! where do i enter my PAC code

I have just ordered a SIM card from O2 to replace my current network provider from Virgin Mobile. I requested my PAC code from Virgin (easy...done online) and I am now unsuccessfully trying to register this PAC code with O2. After searching for some ...

Resolved! 5g coverage

On coverage map it shows I can't get 5g yet my phone is showing 5g any ideas why

Resolved! How long to transfer number ?

I filled out a form to keep my number yesterday morning, but haven’t had any confirmation of this going through and so far my number hasn’t moved. How long does it take usually ? Thankyou

Resolved! Contract

Hi i changed my contract back in August 2021 and go free Disney plus for free for 6months it is know time to renew do i have to go into store to do this or can i do it over the phone Thank you june howes

Resolved! Can't verify my card

I am new to 02 this is my first contract with them. 02 said they couldn't verify my bank details but the upfront payment for the phone has been taken from my account (the one they said they couldn't verify). This doesn't make sense to me and now i am...

Resolved! Phone cut off

How can I contact o2 whilst my calls are barred?

Resolved! Rewards

I had a balance of 6.20 gbp on my rewards account and also accumulated 3.00 gbp in rewards to add to it on 04/01/2022. I added this to my save in o2 rewards and now my balance is 6.00 gbp, so they have taken 3.20 back. How does that work ???

Resolved! no direct debit has been paid

my direct debit supposed to of come out on the 3rd and it still has not

Resolved! Activating sim

How can I activate a new sim after loosing your old phone I can't call or receive texts to the number as I have lost the phone

O2

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