Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Swich from o2 to o2 before the contract end

Do I need to pay cancellation fee if I swich my mobile phone to o2 from o2 but on different website than o2 website

Resolved! Exceptionally high bill

My monthly combined bill for my phone and tablet came through yesterday. It was £410.88!!! Usually it's £22.89. I've had the absolute month from hell and this has just stressed me out beyond belief. I've been with 02 for many many years now, have alw...

Resolved! Data roaming in Greece

I am in Greece and my phone has no data. I have a pay mouthy plan with allowance in all of Europe I have calls and messages coverage but no 3G/4G

Resolved! Valid VAT Invoice

How does one get a valid VAT invoice? The bills we get states "This is not a VAT invoice" and it is not as no VAT registration number is shown.

Resolved! Just got Samsung S21 5g with o2 monthly contract, Have I messed up porting my number from Three?

Hello, I have just got a Samsung Galaxy S21 5G, I cam switching from Three to o2, I choose to bring my number over from Three to o2 so I keep my number, What I have done is get the phone and inserted the sim that came in the package thinking my old n...

Resolved! Want to keep my current number

Just ended my contract for iPhone XR and got the iPhone 13 but a new SIM card come with it. I already had my sim from the iPhone XR and would like to keep this number

Resolved! Cancel a item

I’ve payed up my iPad and I want to cancel the payments for the iPad and sim

Resolved! Proof of purchase

Good afternoon I have upgraded my phone but I need proof of purchase to claim my free headphones can you tell me were I can find this please thanks

Resolved! returning sim

How can I return unwanted sim delivered to my address after 1 month?? I can't return in the shop!!! If I call 202 they tell me to go to o2 app which I don't have an access without any reason, nice start of 2 contracts!

Resolved! Nightmare o2 app old number

There is no new mobile number on sim package, not possible to check what is the number text to 2020 not working, live chat doesn’t exist. It says check in o2 app but when I log it says I don’t have access to o2 app!! [abusive language removed] Really...

O2

Forum Posts