Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change of name

I have just sent off a request for my name to be changed on my current contract. Can i upgrade before i get confirmation of the change back or do i need to wait?

Resolved! Pay final bill

I'm no longer in the country and I have been trying to access my account and I have been messaging O2 online to try and pay my final bill since last December and I'm not getting any calls from you. My account was closed early and my number taken away...

Resolved! Lost my phone, need to report it to O2 as lost within 24 hours. How? By calling them of course!

The chat online feature needs to be active, if your phone is gone you cannot call to report it. Try asking a stranger to make a 20+ minute phone call about reporting your phone as missing, including the identification checks which now must be done in...

Resolved! Volt and Disney Plus

I recently. Purchased the new Samsung s22 ultra and was told this would come with a year of Disney plus but instead it's only been activated for three months, how do I go about having this amended to show a year instead of three months? I also have b...

Resolved! Unblock following late payment

I was late paying my o2 bill this month however it has now been paid over a week ago and I still haven’t had my phone unblocked!! Have tried speaking with someone but just keep getting the same thing call back when you are ready to pay your bill, not...

Resolved! Failed credit check through buymobiles.net but credit score is fine?

Hey,I just tried to get a new phone plan with an iPhone 13 plus a 24-month plan at £30/mo through buymobiles.net. £149 was to be paid for the phone up front. However, some time after the order confirmation email, I got another email saying that O2 ha...

Resolved! Hello Dear O2 Community - About Payment;

Hello Dear O2 Community, My name ia Bora, I'm from Turkey/İstanbul. I'm International Transport Driver. I bought O2 1 month ago. Big Bundle(30€) The place where I bought it said that there is a 40€ payment from me for the renovation, but on O2's webs...

Resolved! Virgin Media Volt

Hi all, I hope someone can help, i have Virgin Broadband and am looking at getting an O2 Sim Only contract. I found a deal on uswitch for 20gb for £8 compaired to 5GB for £10 direct via O2. Does the volt offer still apply if i get my SIM only contrac...

Resolved! Problem with tariff change + top up

I have changed my tariff from £30 to £10 big bundle and received a message. After that, I topped up by £10. However when I refreshed it is not showing my tariff has started including the previous bundle data rollover because of low balance (?) which ...

Resolved! Missing order

I still waiting my device to arrive where is it now I can’t trace the tracking of my order Your order detailsOrder Number: ms-xxxxxxxxxDelivery option: Next dayCost: £0.00Expected delivery date: 21/02/22Your Parcel/Tracking Number (Ident Code) is: xx...

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