Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
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Resolved! How long to transfer number ?

I filled out a form to keep my number yesterday morning, but haven’t had any confirmation of this going through and so far my number hasn’t moved. How long does it take usually ? Thankyou

Resolved! Contract

Hi i changed my contract back in August 2021 and go free Disney plus for free for 6months it is know time to renew do i have to go into store to do this or can i do it over the phone Thank you june howes

Jh5 by Level 1: Joiner
  • 418 Views
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Resolved! Can't verify my card

I am new to 02 this is my first contract with them. 02 said they couldn't verify my bank details but the upfront payment for the phone has been taken from my account (the one they said they couldn't verify). This doesn't make sense to me and now i am...

DF94 by Level 1: Joiner
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Resolved! Phone cut off

How can I contact o2 whilst my calls are barred? 

Lekky by Level 1: Joiner
  • 521 Views
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Resolved! Rewards

I had a balance of 6.20 gbp on my rewards account and also accumulated 3.00 gbp in rewards to add to it on 04/01/2022. I added this to my save in o2 rewards and now my balance is 6.00 gbp, so they have taken 3.20 back. How does that work ???

Stewby22 by Level 1: Joiner
  • 320 Views
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Resolved! Activating sim

How can I activate a new sim after loosing your old phone I can't call or receive texts to the number as I have lost the phone

Samsung Galaxy watch 4

Hi, I have just purchased a Samsung Galaxy watch 4 along side my monthly phone contract. Now when I log in to my O2 account it has not details of my phone data usage or minutes and only shows my watch data allowance.Does anyone know why this has happ...

Rachel735 by Level 1: Joiner
  • 469 Views
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Resolved! O2 number swap

Hi, my partner is on O2 (iphone) and has taken a new contract out with O2. How does she move her existing number to her new contract? Thanks

Cbeet by Level 1: Joiner
  • 483 Views
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Resolved! Beyond livid at the rubbish customer service

I tried logging in to MyO2 online and it wouldn't recognise my number, even though I can log in on my mobile. So I logged in through my mobile and selected the upgrade option and it says "Congratulations, you are eligible for an upgrade" and offers m...

Jimmobile by Level 1: Joiner
  • 353 Views
  • 1 replies
  • 0 kudos