Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Lack of 4G

I live in Culcheth,Warrington and have reported a lack of consistent 4G for a couple of weeks now.Keep getting “there is a problem with your local mast and our engineers are working on it”-still no fix however.Very annoying as we are also without bro...

Resolved! Horrible customer service

I’m paying £7.50 a month to insure my iPhone device, I called to make a claim which was a fine. They advised I would be sent a replacement device at the cost of £70 excess fee. I received the device which was not in the original iPhone packaging and ...

Resolved! No signal

Hi swapped over from Three today turned phone off/on several times but no signal on old/new number

Resolved! Trying to cancel missold handset order

Trying in vain to cancel a new handset which is neither wanted or required. My elderly father took a sales call earlier today and next thing I know he gets an email confirming a new iPhone 13 in en-route. O2 website absolutely useless going round in ...

Resolved! Over due bill

Hi could I please pay my over due bill on Friday I forgot it was due please could you not stop my contract

Resolved! Sim card

Hiya there i have just set up a new contact with you and about 10 mins ago and I want to cancel one of the SIM card and I want to change the other sim to a cheaper

Resolved! Vort

I'm trying to find out if I'm eligible for VORT? I have had no answer back after I applied for it and I THINK that my addresses at Virgin and O2 don't match, every time I go to chat it says everyone is busy.. Can anyone help please ???

Resolved! PAC CODE REQUEST

Hi, can I get my PAC code, please? For some reason, the messages don’t send through. Thanks What the… I didn’t mean to write a post臘‍ Anyway… I don’t know how to delete this.

Resolved! where do i enter my PAC code

I have just ordered a SIM card from O2 to replace my current network provider from Virgin Mobile. I requested my PAC code from Virgin (easy...done online) and I am now unsuccessfully trying to register this PAC code with O2. After searching for some ...

Resolved! 5g coverage

On coverage map it shows I can't get 5g yet my phone is showing 5g any ideas why

O2

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