Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Disney plus extra

I can’t activate Disney plus as an extra very frustrating I have an existing account and it is doesn’t work I tried a new account it still doesn’t work

Resolved! SIM card

Why is it so difficult to try and get through to someone to order a replacement sim … so annoyed

Overpayment for Amazon

I have just realised as changing phone providers that I have been paying for Amazon prime on extra with 02 & also by direct debit,how do I get a refund,this has been over 2 years,only noticed as my bill should have reduced down considerably with 02 b...

Resolved! Porting to O2 due to take place tomorrow, same day as I renew my pay monthly with EE

Is there anyway I could avoid having to pay to EE, as they still hold my number i've requested to port to O2? Could I cancel the direct debit perhaps? I was hoping to port earlier when I ordered the sim a week ago and gave them my PAC on the website....

Resolved! Help with pac code

I took out a Virgin/O2 package and Virgin didn’t honor price so I cancelled both. On Wednesday the no I ported to O2 transferred over to giffgaff Now my husband was offered a much better deal with Virgin/O2 so I am going to use the sim. If I try to u...

Resolved! NHS Discount

Hi there I have tried and tried to apply my NHS discount and ever get anywhere!

Resolved! Is it £46 or £35

Got a deal through Money SuperMarket for an iPhone 12 64GB for £46 discounted to £35 Feb sale 24mnth contract. Clicked and followed link to purchase. Opted for click and collect. Upon collection noticed that contract said £46 instead of £35. Queried ...

Resolved! Direct Debit

Hi, I changed my tariff last month, I got new sim, swap them and already using new, I should pay since then 15 per month, but I got notice thad in this month they charge me not like for new deal but my old price. Should I cancel old direct debit and ...

Resolved! Changing the address on my account

It seems to be impossible to change the address on my account. The website just sends you round in circles. Has anyone else had this problem and is there a solution please

Resolved! Renew

I want to change my sim contracts I have 2 accounts, saw better deal on uswitch 15gb of data for £8 a month, would like to change both my accounts to this deal.

O2

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