Chat service

[Anonymous]

What is the point of the chat service ???

I just spent over 40 minutes with them trying to get a refund for an unauthorised payment taken from me - they said they could not help - and they were having 'system problem' so could not check what I was saying.

I phoned a the voice service and got everything satisfactorully resolved in minutes ( and most of that was waiting for someone to be available)

My advice don't bother with 'Chat' speak to a real person who will listen and speedily help.

PS did you know? If you sign up to ;Auto Top-Up' a payment is immediately taken - If it says this anywhere it certainly isn't very clear or prominent

[jonsie]

If you get through to a UK chat adviser then live chat is fit for purpose.  Get through to South Africa or other and it isn't. 

[Cleoriff]

@AnonymousRe your comment about auto top up...this is how it works

*Auto Top-Up

To get started, sign in to your My O2 account and activate auto top-up.

You can then set a regular day or date to top up your mobile, with a specific amount of money. You can even set top-ups to activate when you're low on credit. We'll take care of the rest and you can cancel at any time.

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

[MI5]

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@Anonymous wrote:

PS did you know? If you sign up to ;Auto Top-Up' a payment is immediately taken - If it says this anywhere it certainly isn't very clear or prominent

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Yes we did know.

It's been discussed on here previously and it states that £10 (or your designated amount) will be taken at the start of the process online.