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AndrewGill
Level 1: Joiner
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Why am I being charged for some picture texts?

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Enlli
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Probably this

Guide: Accidental MMS Sending and How to Avoid it 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 66: Unequalled
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Probably this

Guide: Accidental MMS Sending and How to Avoid it 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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gmarkj
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MMS are not free in almost all tariffs @AndrewGill , so unless you are buying them you will be charged.

Using too many emoji's in text messages will cause them to convert, as will sending to multiple people or email adresses.

See if any of the below guides help:

Guide: Text Message Tips (not sent or received) 

Guide: Accidental MMS Sending and How to Avoid it 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Oxonian
Level 29: Intuitive
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@AndrewGill 

 

You can avoid this in future by sharing as described in Guide: Accidental MMS Sending and How to Avoid it, or by using a file-sharing facility such as Microsoft OneDrive, Google Drive or Dropbox. 

 

I personally always use Microsoft OneDrive as it links nicely to my Microsoft 365 subscription. 

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