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Charged me extra

Ercan
Level 1: Joiner
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O2 charged me for my normal uk call as I have unlimited call tarif.
I called to sort out , she said we give you credit next bill but they didnt .
Why charge me extra ? On my April bill....
Message 1 of 6
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MI5
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@Ercan 

We wouldn't know here, sorry.

You'll need to call again Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 2 of 6
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LukasB
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Hey @Ercan checking on you. Did you find out why you were charged?

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Message 3 of 6
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Ercan
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No
Message 4 of 6
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Ercan
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02 charged me for uk call as I have unlimited call tariff.
I called them and she said " we will give you £5 credit " last month but still they didn't.!!
I think I have my right now leave o2 and get all my money back!!
Message 5 of 6
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Ercan
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And then I call them again after 1 month (because I was waiting for my bills if they did ) she said same thing still they offer me £5 credit..!( charged me £3.24 for uk call must be free)
I have been with o2 16 years with 3 numbers but o2 makes me on trouble always..!!
Message 6 of 6
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