Changing voicemail Greeting from Japan

[asif_c]

Hi,

I have set up a personalised voicemail message on my iphone 6 (UK) while I am in Japan.  It worked but when anyone phones my iphone it just rings and rings and rings.  I rang customer services but they couldn't help.  I then decided I could use call forwarding on my iphone but after entering my Japan mobile number (or even a UK number) the call forwarding button just switches of by itself.  Can you help.

[jonsie]

All you need for voicemail here

NB you may need to disable wifi calling to set up these steps and re-enable it after.

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

[MI5]

Voicemail and other call forwarding services rely on the host network when abroad.
Unfortunately, there's no guarantee that foreign networks will be compatible with O2's systems.

[EmilieT]

Hi @asif_c, it'd be great to know if the info above helped you, or if you found out more around this since you last posted. Let us know how you're getting on with your voicemail setup! 

[asif_c]

I've tried everything, even called customer service including a back office tech request but nothing working. Admittedly, I just found out that back office request may not have been actioned. Decided to explore other providers and what they offer. Sad really, I've been with o2 for more than 10 years!

[EmilieT]

Good morning @asif_c, and sorry to hear this hasn't been sorted. I'm not sure how much we could do but if you haven't moved netwrok yet I'd gladly check with our gurus what they'd advise - just let me know if that's something you'd be interested in 

[asif_c]

Hi Emilie,

I sent this message to Mark Evans, Sandra Fazackerley and you on 10th December.  I'm keeping fingers crossed you can help:

Dear Emilie,

Thanks for your message.  I haven't moved networks yet.  I have spoken to customer support about 6 times (I think) and have been told a number of times that a back office request has been sent to request a 5 second trigger for the voicemail.  Each time I call I'm informed there is no record of the request being actioned.  I must confess I have given up calling O2 and asking them to make good their promise (back office action).  If this is something you can influence or help with then I would be very grateful.  Sad to say I'm not holding out for a positive outcome.

As I mentioned previously I have been with O2 for more years than I can remember.  O2 have been excellent and that's I've stayed for so long and only on rare, very rare occasions have I had to ask for any support. This has been a real eye opener for me.  The frontline response has been generally very good but O2 falls down badly in it's ability to deliver on the 'promise' to the customer (completing the action).  

I'll keep my fingers crossed and maybe you can compelte the customer experience circle for me so I can return to being an O2 'raving fan'.

Regards,

Asif

[EmilieT]

Hi @asif_c, I'll send you a Private Message now to get a few more details, so I can get someone to look into this one for you 

[EmilieT]

@asif_c I've heard back that it should now be fixed, can you confirm you're all sorted? 

[asif_c]

Dear Emilie,

Thanks very much for your help and in particular for Nicola (I hope I've remebered her name correctly?).  She was great!  Worth a gold star for getting my voicemail operating again!

Best regards,

Asif