Changing provider - issues!

[Mojojojo71]

Moving from O2, awaiting unlocking code (7 day wait), now my current O2 sim is "not provisioned for voice" thus no calls/texts, and unable to contact O2. Can anyone help me? New provider sim won't work til unlocked.

[jonsie · Accepted solution]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Mojojojo71]

Thanks xx