20-04-2020 13:18
20-04-2020 13:20
You need to call O2 to change @Number1
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
20-04-2020 13:22
20-04-2020 13:24
20-04-2020 13:24
20-04-2020 13:34
20-04-2020 13:34
@Number1 O2 will allow one free number change, but getting through to customer service is extremely difficult at the moment. If you're receiving unwanted or malicious calls, you can block them until you're able to get your number changed.
How to block a number: