Solved: Change new contract number to existing one

Anonymous · ‎08-11-2017

Hi just made birthday iphonex present with new simcard (pay monthly plan)

Now I want she keep existing number(o2 pay & go)

BUT what I have to write on form?

Do I have to put my details with new number or put her details with (pay&go) number?

Thank you

MI5 · ‎08-11-2017

Give customer services a call or live chat if it's not working http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-11-2017

Help here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
You need to write the number you want to keep in the correct box on form.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-11-2017

5 times

"405 Not Allowed"

Dos this form actually working?

MI5 · ‎08-11-2017

Give customer services a call or live chat if it's not working http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-11-2017

1 - pay monthly

2 - Iphone

3 - (o2 old number want to keep)

then my details and registered email

result- nothing!

MI5 · ‎08-11-2017

Give them a call ^^^

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-11-2017

I will, tomorowzzz. working hours till 20:00

MI5 · ‎08-11-2017

Let us know how it goes for you mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-11-2017

Sorted throw online chat. need another 24hrs untill number will change.

jonsie · ‎08-11-2017

Good luck and let us know please 😌

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